There is an issue with some cryo pods not working properly. This is a known bug related directly to Mossms with new traits (eyes, ears, tails).

If this happens to you, no need to panic. In most cases a recovery will solve your problem.
http://mossms.com/cs/recovery/.

If that doesn't work, open a ticket for us... we promise we'll help you sort it out until the bug is fixed.
http://mossms.com/cs/ticket/

Thanks!

We're working on a permanent fix for this now.

We've fixed this issue now: http://mossms.com/news/introducing-cryo-pod-delta/

There's another problem with cryo pods that we're working on now, involving them disappearing after purchase. If it happens to you, please file a ticket and we'll help you. We're working on fixing that now.

We've got this taken care of now, as far as we know. If you find further issues, let us know.

I hope you're enjoying your Mossms!